Privacy Policy

This Privacy Policy applies to airconditioningtugun.com.au (this website) only. Air Conditioning Tugun operates under a fully licensed, insured and ARC-certified business, holding Lic #83326 and ARC #L160535. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) in how we collect, use, store and disclose personal information gathered through this website.

By using this website, you consent to the collection and use of your information as described in this policy.

We collect information in three ways.

Information you give us:

• Name, phone number and email, when you submit the contact form
• Suburb, service requested, urgency and message details from the contact form
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, including page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call tracking provider when you call the phone number listed on this site
• Conversion data from Google Ads or other ad platforms, if you arrived via a paid advertisement

We use the information we collect for specific, limited purposes:

• To respond to your contact form submission or phone call
• To book and complete air conditioning work for your property
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve the website and understand which pages help visitors, using analytics
• To attribute marketing channels using call tracking and tag management tools
• To comply with legal obligations, including tax records and licence reporting

We share data with a small number of service providers who help us run this website and business:

• Cloudflare hosts the website and protects it from malicious traffic. Cloudflare processes data in the United States, with a global edge network. See Cloudflare's privacy policy for details.
• Google Analytics 4 and Google Tag Manager help us understand how the website is used. Google processes this data in the United States. See Google's privacy policy for details.
• Our call tracking provider tracks which marketing channel a phone call came from. This data is processed in Australia.
• Our lead management system receives and stores contact form submissions so we can respond to your enquiry.

We do not sell your personal information to third parties, and we do not share it for any purpose beyond running and improving this website and business.

This website uses cookies, small text files stored on your device, to support analytics and tag management. Cookies help us understand how visitors use the site so we can improve it over time. You can disable cookies through your browser settings at any time, though some website features may not work as well as a result. Most browsers include instructions for managing or blocking cookies in their help or settings menu.

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months, unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to our legal record-keeping requirements
• Complaints: raise a complaint with us first. If it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect the personal information we hold, including using HTTPS, secured infrastructure through Cloudflare, and access controls on our lead management system. No method of transmission or storage is completely secure, but we work to keep your data safe using industry-standard practices.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian becomes aware that a child has submitted information through this site, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Air Conditioning Tugun
• Operating under: a fully licensed, insured and ARC-certified business, Lic #83326, ARC #L160535
• Phone: (07) 5661 9514
• Website: airconditioningtugun.com.au

Some of the service providers listed in this policy, including Cloudflare, Google Analytics and Google Tag Manager, process data on servers located outside Australia, principally in the United States. When your personal information is processed overseas, it is subject to the privacy and security practices of that provider, and we take reasonable steps to only work with established providers that maintain appropriate data protection standards. Our call tracking data is processed within Australia.

At this time, the fastest and most reliable way to reach us is by phone on (07) 5661 9514 or through the contact form on this website. If you would prefer to raise a privacy query in writing by post or email, please call us first and we will confirm the best way to do that for your enquiry.

See also our Terms of Use.